Responds effectively and promptly to support questions and concerns from school staff/evaluator regarding student assigned AT devices, programs/applications, and accessories remotely. ● Managed and maintains Mobile Device Management (MDM) systems: Meraki and JAMF, e.g., iPads, iPod, MacBook’s. ● Imported document files for web base-shared services, e.g., Google Cloud and DOE servers ● Prepares all AT/AAC for students such as iPads, laptops, and other devices. ● Implemented and provided iOS and Windows technical support for students and staff ● Assisted with non-working devices to determine if repair or replacement is required and arrange/coordinate as appropriate with vendors and DIIT tech support staff. ● Re-image Windows and complete install ● Utilize inventory system (Gigatrack) to manage all inventory, including software, hardware, and accessories. ● Completed data reporting on AT Equipment assigned vs. AT raw inventory and other reports as needed.
Perform service function in maintaining, troubleshooting, repair, or replacement of technology/software components ● Responds to queries by phones, email, and Microsoft teams ● Designed Tables, charting and reports with Excel ● Imported document’s files for web-based shared services and files in shared services ● Created a database for many related agencies. ● Removed discharged medical records from filing cabinets and organize them in storage boxes by alphabetical order. ● Entered discharged medical records into Excel spreadsheet. ● Coordinated and scheduled non-working devices to determine if repair or replacement and recycling old PCs thru the vendors.
Supported students with LEGO® Robotics programming and building, WeDo programming, and LEGO Mindstorms EV3 during small group instruction. ● Assisted teachers with classroom management including taking attendance, maintaining student safety, facilitating student learning during lessons, and assisting with behavioral issues ● Minecraft designing video games such as creating maze levels ● Stop-motion using Claymation’s in video editing into iMovies software.
Helped students and staff members to troubleshoot problems with iPads/computers and smartboards. ● Assisted students in computer graphics and computer coding classes ● Trained students in Python and Robotics programming ● Assigned students into groups to participate in robotics projects. ● Provided support for students diagnosed with special needs such as developmental disabilities and learning disabilities.
Troubleshooting technology-related issues. ● Managed and tracked online sales inventory data from online database. ● Created online order tickets for order pickups. ● Responsible for taking inventory, identifying items to be reordered, and updating the website with new merchandise and price changes to promote internet sales. ● Processed all sales transactions, including cash and credit card purchases. ● Created new barcodes for web orders and store purchases. ● Transferred merchandise from warehouse to store. ● Develop and update the store website weekly. ● Taking Pictures and altering them through Photoshop and editing the photos. ● Itemize and total customer merchandise selection at checkout, using cash register, and accept cash or charge card for purchases.
Robotics Club/Lab: Fall 2019-Spring 2020
Memberships: Vice-President, Robotics Club, Fall 2014-Spring 2018; Future Teachers Society, Spring 2015; Finance Club, Spring 2015, Finance Club, Spring 2015